Guelph Counselling Services \ FAQ

Frequently Asked Questions

  1. How Do I Get a No-Cost Initial Session?
  2. What Are Your Fees and Methods of Payment?
  3. Will My Insurance / Health Benefits Cover Your Services?
  4. What Are Your Hours?
  5. How Do I Schedule an Appointment?
  6. Where Are You Located in Guelph?
  7. What Guelph Counselling Services Do You Offer?
  8. What Kinds of Issues Can You Help With?
  9. Which Forms of Therapy Do You Use?
  10. What Are Your Qualifications & Credentials?
  11. What Are the Limits to Confidentiality?
  12. How Long and How Frequent are Counselling Sessions?
  13. How Many Counselling Sessions are Required?
  14. How Does Counselling Start?

How Do I Get a No-Cost Initial Session?

All new clients qualify for a no-cost initial 60min counselling session. This gives you a chance to experience counselling first-hand and to see if my services are a good fit for you. If, for whatever reason, we decide not to work together then I will assist you with other referrals and options that best suit your needs.

  • No-Cost initial 60min session for all new clients.

What Are Your Fees?

My fees are set according to current professional rates in Ontario:

  • Individual & Couples counselling : $105/60min (plus HST).
  • Sessions may be extended past 60min at a fraction of the hourly rate.
  • Payment by cash, debit, cheque, or credit card.
  • Payment is provided at the end of sessions.

Will My Insurance / Health Benefits Cover Your Services?

My services can be covered under most health insurance plans that cover the services of a Registered Psychologist since I am supervised by a Registered Psychologist. Please call your insurance provider or employer ahead of time and ask the questions below:

  • What is the total amount of coverage you have left for the year (e.g., $500/year)
  • What are the necessary credential requirements of the provider (e.g., Registered Psychologist)
  • How much is covered per session (e.g., 100%, up to a certain amount, etc.)

What Are Your Hours

My current hours are below:

  • Tuesday to Friday: 11:00am to 7:30pm
  • I do not currently work on weekends

How Do I Schedule an Appointment?

Schedule a session instantly using my online scheduling system – no waiting or phone tag. Use the link below to see my schedule in real time and book your session instantly:

  • Visit http://meetme.so/marknixon and follow the easy on-screen instructions to book online instantly.
  • Or call locally from Guelph 226-780-0212
  • Call toll free 1-800-828-9484
  • In your message please include your name, phone number, and a time when I can contact you.
  • Alternatively, e-mail me at mark.nixon@counselling-guelph.ca to arrange your free consultation.
  • I will return your call or reply to your e-mail within 24hrs.

Where Are You Located in Guelph?

My office is located in new Guelph Counselling Centre in the TD Canada Trust Professional Building in downtown Guelph. The Guelph Counselling Centre provides a relaxing and quiet environment specially designed to maintain your privacy and comfort. Our offices are specially sound proofed and used exclusively for counselling purposes.

  • 55 Cork St. E., Unit 302, Guelph, Ontario (Guelph Counselling Centre).
  • Located in the TD Canada Trust Professional Building at the corner of Wyndham St. and Cork St. 
  • Free 2hr street parking along Cork St. and Macdonell St.
  • My office is open only for scheduled appointments so please call first to arrange your meeting time.

What Guelph Counselling Services Do You Offer?

I offer professional counselling services in Guelph, Ontario for both adults and youth ages 16 and up. My services are available to any individual, couple or family regardless of race, ethnic origin, religion, gender, disability, sexual orientation, age or economic status. I offer:

  • Individual counselling
  • Couples & Marriage counselling
  • Face-to-face and telephone access
  • Online access (Skype)

What Kinds of Issues Can You Help With?

I specialize in helping people cope with and heal from distressing or traumatic experiences in their lives. There are a number of specific issues that are associated with these experiences that I can help you work through:

  • Relationship Conflict: frequent fighting, anger, mistrust, inability to assert oneself, communication problems.
  • Depression: feeling hopeless, helpless, worthless, loss of energy and pleasure.
  • Anxiety: feeling on edge, panic, unable to sleep, heart racing, fear of dying, irritable, need to escape.
  • Grief and Loss: persistent sadness, guilt, loss of energy, yearning, confusion, numbness, anger, flashbacks.
  • Suicidal thoughts and self-harm: thoughts of ending your life/pain, impulses to cut, burn, or otherwise hurt yourself to cope with overwhelming emotions or numbness.
  • Post Traumatic Stress: distressing flashbacks, nightmares, feeling disconnected, unreal, numb, afraid, easily triggered, unsafe, mistrustful of others.
  • Addictions: using alcohol, drugs, gambling, internet, or porn or other addictive things to distract from overwhelming emotions or flashbacks.
  • Emotional Self-regulation: feeling on the edge of an emotional “breakdown,” fear of going “crazy” at work, in school, or at home, inexplicable outbursts of anger, sadness, or fear.
  • Low Self-esteem: being self-critical, feeling like a failure, alone, unacceptable, unattractive, flawed, or unlovable.
  • Life Purpose and Identity: needing to develop a more positive identity based on one’s hopes, strengths, and aspirations instead of past limitations, pain, and loss.

Which Forms of Therapy Do You Use?

I use a range of helping approaches and will work to find an effective combination for your unique issues and preferences. These include such therapies as,

  • Person-Centred Therapy (PST)
  • Cognitive Behavioural Therapy (CBT)
  • Eye Movement Desensitization and Reprocessing (EMDR)
  • Gottman Method Couples Counselling
  • Mindfulness-based Therapy
  • Existential Therapy

What Are Your Qualifications & Credentials?

I hold a Masters in Counselling Psychology (M.A.) and I am a professionally licensed member of the College of Registered Psychotherapists of Ontario. My education and professional responsibilities include the following:

  • Registered Member of the College of Registered Psychotherapists of Ontario (#2331)
  • 3 yr Masters Degree in Counselling Psychology (M.A.), City University of Seattle (Victoria, BC campus)
  • 4 yr Honours Bachelor Degree (B.A.H) in Psychology & Philosophy, University of Guelph
  • I abide by a common Code of Ethics
  • I am held accountable should a client report a complaint
  • I am professionally insured
  • I undergo continuing education
  • I receive ongoing supervision

What Are the Limits to Confidentiality?

All information shared in a counselling session is private and confidential except in the following instances:

  • There is a risk of imminent danger to an identifiable third party or to self.
  • There is suspicion of child abuse or neglect.
  • A disclosure is ordered by a court.
  • The client has agreed to share information with another person (e.g., physician, family member, etc).

How Long and How Frequent Are Counselling Sessions?

Your specific session lengths will be agreed upon prior to starting counselling. I can adjust the time based on your needs and preferences. Generally speaking,

  • Sessions are typically 60 to 120 minutes in length.
  • Sessions start off on a weekly basis.
  • As you begin to experience improvement and change, it is possible to space your sessions out over time (e.g., every two weeks).
  • After you’re satisfied with the progress you’ve made, you can set up “follow-up” sessions and check-in every month or second month to help maintain your changes.
  • Should new issues or challenges arise at any point you can request to change the frequency of sessions anytime.
  • There are no session limits.

How Many Counselling Sessions Are Required?

The number of sessions required depends on the kind of issue you’re struggling with and how you’re experiencing progress in counselling. Because this is highly individual, I do not set predetermined limits or expectations on the number of sessions you receive. Research shows that on average,

  • People experience rapid decreases in emotional distress within 3-4 sessions.
  • Significant and lasting improvement is most likely to occur after 12 or more sessions.
  • People can continue to see benefits in longer term counselling particularly for severe depression, addictions, trauma, and personality issues.

How Does Counselling Start?

In your first session, we will discuss and mutually agree on the following things:

  • What can be expected from counselling.
  • What the limits to confidentiality are.
  • The length, cost, and format of each session (face-to-face or telephone).
  • Policies about cancellation and lateness.
  • Emergency contact information.
  • Your hopes and goals.
  • A general treatment plan.
  • Any other important agreements or considerations.