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FAQ2019-04-14T19:48:26+00:00

FAQ

How Does Counselling Start?2019-04-02T14:49:06+00:00

Counselling starts by booking your initial session. This initial session is commonly called an “assessment” or “intake” session when you and your counsellor will spend time discussing the following:

  • What can be expected from counselling in terms of confidentiality, payment, and scheduling. 
  • Your previous experiences doing counselling including what worked and didn’t work for you. 
  • A thorough exploration of your current challenges, thoughts, and feelings and how they impact your day-to-day life. 
  • A history of your current concerns and a brief overview of your family background.
  • An exploration as to why you might be feeling or behaving the way you do. 
  • What we can do in counselling to help you start feeling better and improve your situation. 
  • Any questions or concerns you might have about the process. 
What Are Your Fees?2020-08-31T00:39:28+00:00

We offer regular and reduced fees set according to current professional rates in Ontario:

  • 60min Individual Session: $135/60min.
  • 60min Couples or Family Counselling Session $155/60min.
  • Reduced rate of $50/hr for individual counselling with our counselling interns. 
  • Reduced rate of $60/hr for couples counselling with our counselling interns. 
  • Psychologist insurance rate for individual counselling: $170.00/60min (only applies if your insurance requires a Psychologist). 
  • Psychologist insurance rate for couples and family counselling: $190.00/60min (only applies if your insurance requires a Psychologist). 
  • Sessions may be extended past 60min at a fraction of the hourly rate.
  • Preferred payment by credit, debit, or e-transfer.
  • Payment is provided at the end of sessions.
Will My Insurance / Health Benefits Cover Your Services?2019-12-30T00:23:34+00:00

Our services can be covered under most health insurance plans that cover the services of a Registered Psychotherapist, Registered Social Worker, or a Registered Psychologist. Please call your insurance provider ahead of time and ask the questions below:

  • Do they cover Registered Psychotherapists or Registered Social Workers?
  • Do they cover a therapist **supervised** by a Registered Psychologist? *
  • What is the total amount of coverage you have left for the year (e.g., $500/year).
  • How much is covered per session (e.g., 100%, up to a certain amount, etc.).
  • Is a physician’s referral/note required?

When choosing your counsellor from our centre, please ensure you’ve picked a counsellor with the credentials your insurance provider will cover (i.e., Registered Psychotherapist or a Registered Social Worker). See our counsellors’ website profiles for details or contact us anytime for further clarification.

If your provider only covers a Registered Psychologist, then ask if they will cover services of a qualified professional who is supervised by a Registered Psychologist. All of our counsellors are supervised by a Registered Psychological Associate (Leanne Wagner) and receipts under her name are provided in this case for submission to your health insurance company if they cover supervised practice. *

Please Note: Insurance claims that are rejected are not refundable nor can they be retroactively changed to a Psychologist should one be required for coverage. It is therefore important to clarify coverage ahead of time.

These details can be very confusing and so please do not hesitate to contact us any time with the information you’ve collected from your health insurance company and we would be happy to match you with the appropriate counsellor or further explain the process.

*Sun Life may not cover therapists supervised by a Psychologist but may cover Registered Psychotherapists and Social Workers. Please contact them to clarify. 

What Are Your Hours2019-04-02T15:03:54+00:00

Counselling hours vary according to your individual counsellor’s availability. Some of our counsellors work on weekends, evenings, and weekdays. By booking online, you’ll be able to see their current schedules and pick the time that works best for you. You’re welcome to call or e-mail us anytime and we’ll aim to return your message within 24 hours during weekdays.

  • Book online to see our counsellors’ availability.
  • Call or e-email anytime and we’ll return your message within 24hrs during weekdays.
How Do I Schedule an Appointment2019-10-26T17:08:45+00:00

Schedule a session instantly using our online scheduling system – no waiting or phone tag. Use the link below to see our counsellors’ schedules in real time and book your session instantly:

  • Visit counselling-guelph.janeapp.com and follow the easy on-screen instructions to book online instantly.
  • Call toll free 1-800-828-9484
  • In your message please include your name, phone number, and a time when we can contact you.
  • Alternatively, e-mail us at mylife@counselling-guelph.ca to request a session.
  • We aim to return your call or reply to your e-mail within 24/hrs during weekdays.
Where Are You Located in Guelph?2020-06-20T16:38:35+00:00

Our 10 offices are located at 109 Surrey St. E. in Guelph, Ontario in a newly renovated heritage building. Our space provides a relaxing and quiet environment specially designed to maintain your privacy and comfort. Our offices are specially sound proofed and used exclusively for counselling purposes.

  • 109 Surrey St. E., Guelph, Ontario.
  • Free dedicated parking at the rear of the building.
  • Free street parking for 2 hours in front of the building.
  • Our offices are open only for scheduled appointments so please call first to arrange your meeting time.
What Counselling Services Do You Offer?2019-04-02T15:10:11+00:00

We offer professional counselling services in Guelph, Ontario for both adults and youth ages 1 and up. Our services are available to any individual, couple or family regardless of race, ethnic origin, religion, gender, disability, sexual orientation, age or economic status. We offer:

  • Individual Counselling
  • Couples & Marriage Counselling
  • Child & Youth Counselling
  • Adolescent Counselling
  • Family Counselling
What Kind of Issues Can You Help With?2019-04-02T16:55:33+00:00

Our counsellors cover a wide range of issues that you might be struggling with. There are a number of specific issues that are associated with these experiences that our counsellors can help you work through:

  • Relationship Conflict: frequent fighting, anger, mistrust, inability to assert oneself, communication problems.
  • Depression: feeling hopeless, helpless, worthless, loss of energy and pleasure.
  • Anxiety: feeling on edge, panic, unable to sleep, heart racing, fear of dying, irritable, need to escape.
  • Grief and Loss: persistent sadness, guilt, loss of energy, yearning, confusion, numbness, anger, flashbacks.
  • Suicidal thoughts and self-harm: thoughts of ending your life/pain, impulses to cut, burn, or otherwise hurt yourself to cope with overwhelming emotions or numbness.
  • Post Traumatic Stress: distressing flashbacks, nightmares, feeling disconnected, unreal, numb, afraid, easily triggered, unsafe, mistrustful of others.
  • Addictions: using alcohol, drugs, gambling, internet, or porn or other addictive things to distract from overwhelming emotions or flashbacks.
  • Emotional Self-regulation: feeling on the edge of an emotional “breakdown,” fear of going “crazy” at work, in school, or at home, inexplicable outbursts of anger, sadness, or fear.
  • Low Self-esteem: being self-critical, feeling like a failure, alone, unacceptable, unattractive, flawed, or unlovable.
  • Life Purpose and Identity: needing to develop a more positive identity based on one’s hopes, strengths, and aspirations instead of past limitations, pain, and loss.
  • Eating Disorders & Body Issues: endless intrusive thoughts about your appearance, self-worth, and eating habits, restrictive or binging eating behaviours that take a toll on your physical and emotional health.
  • Post-Partum Issues: feeling overwhelmed, anxious, depressed after giving birth and feeling shame and fear in asking for help.
  • Parenting Support: needing expert guidance and advice in dealing with your children’s emotions and behaviours at home and in school.
  • Acquired Brain Injury, Chronic Illness, Concussion: learning to cope and overcome the challenges associated with newly acquired injuries or illnesses that impact your mental health, self-concept, and relationships.
What Kinds of Therapy Do You Use?2019-04-02T17:26:11+00:00

Our counsellors use a range of helping approaches and will work to find an effective combination for your unique issues and preferences. These include such evidence-based therapies as,

  • Cognitive Behavioural Therapy (CBT)
  • Dialectical Behaviour Therapy (DBT)
  • Eye Movement Desensitization and Reprocessing (EMDR)
  • Person-Centred Therapy (PST)
  • Gottman Method Couples Counselling
  • Emotionally Focused Therapy
  • Mindfulness-based Therapy
  • Existential Therapy
  • Gestalt Therapy
  • Art Therapy
  • Family Systems Theory
  • Attachment Based Therapies
What Are the Limits to Confidentiality2019-04-02T17:27:42+00:00

All information shared in a counselling session is private and confidential except in the following instances:

  • There is a risk of imminent danger to an identifiable third party or to self.
  • There is suspicion of child abuse or neglect.
  • A disclosure is ordered by a court.
  • There is reasonable belief that a health professional is guilty of sexual abuse.
  • There is reasonable belief that abuse or neglect of residents living in Long-Term Care Facilities or Retirement Homes is taking place.
  • There is a need to share information with the College of Psychologists of Ontario or the College of Registered Psychotherapists of Ontario or the the Ontario College of Social Workers and Social Service Workers for supervision or auditing purposes.
How Long and How Frequent Are Counselling Sessions?2019-04-02T17:28:47+00:00

Your specific session lengths will be agreed upon prior to starting counselling. Our counsellors can adjust the time based on your needs and preferences. Generally speaking,

  • Sessions are typically 60 to 120 minutes in length.
  • Sessions start off on a weekly basis.
  • As you begin to experience improvement and change, it is possible to space your sessions out over time (e.g., every two weeks).
  • After you’re satisfied with the progress you’ve made, you can set up “follow-up” sessions and check-in every month or second month to help maintain your changes.
  • Should new issues or challenges arise at any point you can request to change the frequency of sessions anytime.
  • There are no session limits.
How Many Counselling Sessions Are Required?2019-04-02T17:29:30+00:00

The number of sessions required depends on the kind of issue you’re struggling with and how you’re experiencing progress in counselling. Because this is highly individual, we do not set predetermined limits or expectations on the number of sessions you receive. Research shows that on average,

  • People experience rapid decreases in emotional distress within 3-4 sessions.
  • Significant and lasting improvement is more likely to occur after 8 or more sessions.
  • People can continue to see benefits in longer term counselling particularly for severe anxiety, depression, addictions, trauma, and personality issues.
Do You Offer A Sliding Scale?2020-08-31T12:43:18+00:00

We offer reduced rates to people in the community who cannot afford our regular fees. These rates apply when choosing to see one of our counselling interns (i.e. a counsellor in training who is supervised by our Clinical Director Mark Nixon, RP).

  • $50/60min for individual counselling
  • $60/60min for couples counselling

Learn more about our interns below:

How Do I Contact My Counsellor Directly?2019-12-29T21:52:32+00:00

Each of our counsellors can be contacted via their assigned emails and phone extensions. For an up-to-date list of contact information, please visit our counsellor directory page or click on the profile of the counsellor you’re trying to contact.

Counsellor Directory

MyLife Counselling Guelph

109 Surrey St. E.
Guelph N1H 3P7
Canada
Phone: 1-800-828-9484
Fax: 226-780-0212
Email: mylife@counselling-guelph.ca

Opening Hours

By Appointment Only

We'll get back to you within 24hrs

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